Terms and Conditions
Orders and Acceptance:
To process your order we will need your name, email address, telephone number, delivery address, invoicing address, billing address and such other details as may be appropriate. Once you have placed an order with us by pressing the “Checkout” button, we will send you an email acknowledging your order details. However acceptance and confirmation of your order only take place when we send you an email confirming dispatch and we reserve the right at any time to reject any offer made by you to purchase products. If products are out of stock or subject to a delay, we will email you as soon as possible
All prices shown on the Website are for on-line purchases only. The prices may change and any of our offers may be withdrawn at any time. The prices of our products reflect their 0.00% VAT rating. Please note that you must comply with all laws and regulations of the country where you are receiving the order as you will be considered the importer and may be subject to additional import duties and taxes which must be borne by you and of which we are not aware. Where prices have been displayed in error, we are not bound to honour them but will, at our discretion; either contact you before whether you wish to continue with the purchase at the correct price or cancel your order and notify you of such cancellation.
We currently accept on-line payments with Visa, MasterCard, Switch and Solo, Visa Delta, Visa Electron, Visa Purchasing and JCB cards using WorldPay Secure Code payment gateway, conditional on subsequent validation of the card transaction with the issuer as all credit/debit card holders are subject to validation and authorisation checks. You confirm that the credit/debit card being used is yours. We may share your personal information with such third parties as are necessary to enable us to do such checks and we reserve the right not to dispatch any order prior to the completion of security checks, which may delay dispatch of the order by up to 48 hours.
Postage and packaging charges are shown when you place an order (but prior to you finally submitting the order request) and are calculated according to the chosen product and the type of delivery selected. We have two delivery services for addresses in the UK Mainland. Please see our shipping policy for specific prices, delivery times and courier services. For addresses in the rest of the European Union (‘EU’) we aim to deliver within 5 days (price dependent on weight and destination country and calculated at checkout) and to non-EU locations we aim to deliver within 5-10 days (price dependent on weight and destination country and calculated at checkout). It is not possible to guarantee delivery on Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day, New Years Day or any other national holiday in the country of delivery.
7-Day Cancellation Policy:
For products delivered within the EU you have the right to cancel your purchase providing that the product is returned to us by the expiry of seven working days, beginning with the day after the day you receive the product. Refunds of the price of the product and the delivery costs paid by you to receive your product (but excluding return postage and additional services that unfortunately cannot be cancelled, such as gift wrap) will be made directly onto the credit or debit card used in the initial purchase. We ask that you securely package your product, attach the Refund Request Form (click here to download) and send it to us via a recorded delivery service at Pure Mesquite, 3 Cobwell Road, Retford, Notts, DN22 7BN. We do not accept hand delivered returns.
Faulty Products Returns Policy:
In the highly unlikely event that you receive a damaged or defective product, you must return it to us within 14 days for a full refund or exchange at your choice. Please use the Returns Procedure below. Refunds of the price of the goods (excluding additional services such as gift wrap) will be made directly onto the credit or debit card used in the initial purchase within 30 days of the return of the item. Postage rates will be reimbursed in the same way, providing they are reasonable, appropriate and accompanied with a postage receipt. We bear no responsibility for the secure arrival of your return.
We ask that you securely package your product, attach the Returns Form (click here to download) and send it to us via a recorded mail service at Pure Mesquite, Canalside, 3 Cobwell Road, Retford, Notts, DN22 7BN. We do not accept hand delivered returns. If you have any further questions regarding our returns policy, please send an email to email@example.com. Your statutory rights remain unaffected by this policy.
We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website, that it is compatible with our Website and that you have implemented sufficient procedures and virus checks. We cannot guarantee or warrant that any material available for downloading from our Website will be free from infection, viruses and/or other that has contaminating or destructive properties.
We accept no responsibility for variances in colour, style, finish or appearance due to your computer settings or any minor differences in product detailing due to the fact that our goods are not mass produced.
We accept no liability for loss or damage suffered by you arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of your purchasing goods, except where we have been negligent.
The Website is controlled and operated in the United Kingdom. These Conditions and all matters connected with any order you place on the Website are governed by English law and you agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to all matters connected with or arising out of the Website or any order you place on the Website. Customers who access the Website from outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with their own local laws, to the extent that any local laws are applicable.
Nothing in these Conditions in any way is an attempt to restrict or affect your statutory rights under English law.
The Mesquite Company is a trading name of Hill Country Mesquite Ltd
3 Cobwell Road
Company #7277511 VAT# 103 9189 22